Frequently Asked Questions

How can we help you?

When you have banking questions, we are here to address them. In an effort to get you those answers as soon as possible, please explore some popular FAQs for Community Commerce Bank programs and services, including Commercial Loans, Auto Loans, and Deposit Accounts below.

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Community Commerce Bank currently has three locations all within Southern California. You can find operating branches located in the cities of Claremont, Monterey Park, and Tarzana. You can find more branch information here.

Providing our customers with access to their accounts is very important. We continue to improve our accessibility features and release them as they become available. Currently at this time, we offer secure online access to Loan and Deposit Accounts through our website only. You can establish a new account or log into your account 24 hours a day by clicking the ‘My Account’ tab in our menu or here.

As a financial provider to the surrounding communities, we make sure that all our products are focused on only the best solutions for our customers. Currently, we do not have any checking or unsecured line of credit products. We concentrate on high interest Deposit Accounts, Commercial Real Estate loans, House of Worship Loans, SBA Loans, and non-owner occupied Residential Loans.

If you find yourself struggling to log into your existing online account, we recommend to contact a representative immediately and let them know what you are experiencing. For Loan accounts, please call (909) 626-0750. For Deposit accounts, please contact your local branch.

Ensuring the security of personal information is of the highest priority for Community Commerce Bank. Any communication that we share with sensitive account information, we make sure to encrypt so that you can be sure that only the intended recipient can view the message. If you have questions or concerns, please contact us at or call your local branch.

If you are not enrolled in eStatements, then your statements will be printed and delivered to the mailing address on record. For Real Estate Loan accounts, you should receive the statement monthly about 20 days prior to your payment due date. For Deposit accounts, you will receive your statement after the close of each calendar quarter. If you do not receive your statement, please email us at


We continually assess the options available to make a payment on your loan, protecting the perfect balance between security and convenience. We can accept two forms of payment; 1) personal and business checks as well as 2) Payment via Automated Clearing House network (ACH). Payments can be made through your online access by clicking ‘My Account’ tab in our website menu, visiting one of our branches, mailing a check to 398 W. Foothill Blvd, Claremont, CA 91711, or contacting our Loan Service Dept for secure documentation to setup recurring or one-time payments. They can be reached at or (909) 626-0750.

As a financial institution, we understand that managing money is a very intensive and important responsibility. There can be a lot of varying reasons as to why a payment is made after its due date. We cannot make any guarantees if a late charge that has been applied to your account is eligible to be waived, but we would like the opportunity to review your situation. You can submit your request with the explanation via email to and our team will evaluate and respond accordingly. 

There are significant risks associated with phone payment processing, including the safety and security to accept, store, process and transmit cardholder data. In order to maintain compliant to our customer information security and safety standards, we do not accept any payments over the phone. You are always welcome to contact our Loan Service Department at (909) 626-0750 to discuss safe payment options.

We always strive to provide our borrowers with the very best customer service, and that includes providing up-to-date information regarding your Community Commerce Bank loan. Throughout the term of your loan, we know that questions regarding loan interest will occur. These include inquiries about initial rates, how variable rates are calculated, when rate changes occur, interest paid, and many others. If you ever have any questions regarding interest rates, you can contact our Loan Service Department at (909) 626-0750 or


As we continue to implement technology, we evaluate and prioritize accessibility features. Currently at this time, we do not offer the ability to open a new account on our website. However, we do have a process in which you can open a new account virtually, relieving the need to walk into one of our branches. To learn more, contact your local branch and they will guide you through the simple process.

Since Community Commerce Bank focuses on Deposit Accounts and Commercial Loans, our customers do not have the same needs for ATMs that conventionally support checking accounts or debit cards. We do not have ATMS at our branches nor do we connect our customer accounts to any ATM Networks. If you need to make a withdrawal from your account, you will need to contact your local branch.

Our tellers can accommodate domestic personal and business checks, cash in US currency, as well as ACH debits with most US-based financial institutions for account deposits. For withdrawals, if visiting one of our branches, you can request a Certified Check or ACH credit to a US-based financial institution, or cash with advance notice. You can also make prior arrangements to transfer funds via ACH or have a Certified Check mailed via a virtual request, either one-time or on a schedule; please contact your local branch for more information.

As a financial resource to our surrounding communities, we frequently work with local businesses, entities, and their representatives. Opening a new account on behalf of a Trust or Business is very straight forward, but it will require a few additional steps to ensure it is established correctly and securely. Each occurrence may be unique to another, please contact a local branch with your account requirement and we can instruct you of the process and the documentation necessary to do so.

These articles, the information therein and their other contents are for information purposes only. All views and/or recommendations are those of the concerned author personally and made purely for information purposes. Nothing contained in the articles should be construed as business, legal, tax, accounting, investment or other advice or as an advertisement or promotion of any project or developer or locality. does not offer any such advice. No warranties, guarantees, promises and/or representations of any kind, express or implied, are given as to (a) the nature, standard, quality, reliability, accuracy or otherwise of the information and views provided in (and other contents of) the articles or (b) the suitability, applicability or otherwise of such information, views, or other contents for any person’s circumstances. shall not be liable in any manner (whether in law, contract, tort, by negligence, products liability or otherwise) for any losses, injury or damage (whether direct or indirect, special, incidental or consequential) suffered by such person as a result of anyone applying the information (or any other contents) in these articles or making any investment decision on the basis of such information (or any such contents), or otherwise. The users should exercise due caution and/or seek independent advice before they make any decision or take any action on the basis of such information or other contents.

Our Branches and Customer Service will be closing at 12pm PDT on Friday, March 29th in observance of Good Friday.

Our Branches and Customer Service will be closed Monday, April 1st in observance of Cesar Chavez Day.

Our Branches and Customer Service will be closed Monday, May 27th in observance of Memorial Day.

Our Branches and Customer Service will be closed Wednesday, June 19th for Juneteenth.

Our Branches and Customer Service will be closed Thursday, July 4th for Independence Day.

Our Branches and Customer Service will be closed Monday, September 2nd for Labor Day.

Our Branches and Customer Service will be closed Monday, October 14th for Indigenous Peoples' Day.

Our Branches and Customer Service will be closed Monday, November 11th in honor of Veterans Day.

Our Branches and Customer Service will be closed Thursday, November 28th & Friday, November 29th for Thanksgiving.

Our Branches and Customer Service will be closed Wednesday, December 25th for Christmas Day.

Our Branches and Customer Service will be closing at 12pm PDT on Tuesday, December 31st in celebration of New Years Eve.